FAQ

Q: What is a water softener?

• A water softener is a system that removes calcium and magnesium from hard water, replacing them with sodium or potassium to prevent scale buildup in pipes and appliances.

 Q: How do I know if I need a water softener?

• If you notice soap scum, scale buildup on faucets, or spots on dishes, you likely have hard water. A water softener can help reduce these issues.

Q: What is hard water?

• Hard water contains high levels of minerals, mainly calcium and magnesium, which can cause limescale buildup and reduce the effectiveness of soaps and detergents.

Q: How does a water softener work?

• Water softeners use a process called ion exchange, where calcium and magnesium ions in the water are exchanged for sodium or potassium ions, effectively softening the water.

Q: Will a water softener remove chlorine from my water?

• Yes, water softeners are designed to remove chlorine as long as the system utilizes activated carbon or even a coconut carbon shell inside the tank. Our system uses both for peace of mind. 

Q: Can I install a water softener myself?

• While DIY installation is possible, it’s recommended to have a professional install your system to ensure it’s set up correctly and operates efficiently.

Q: How much does a water softener cost?

• The cost of a water softener varies depending on size and features, but generally ranges from $700 to $12,000, including installation. Not every system is the same and there are a lot of overpriced systems on the market. Make sure to compare companies/products before making your decision. We are designed to be upfront on all aspects ranging from pricing to warranty with no hidden wordings in between unlike almost every other company out there.

Q: How often does a water softener need maintenance?

• Regular maintenance includes checking salt levels and cleaning the brine tank, which should be done every 3-6 months. More in-depth service might be required every few years.

Q: Will a water softener increase my water bill?

• A water softener uses water for the regeneration process, but the overall increase in water bills is typically extremely minimal, especially compared to the savings on appliance repairs and detergent.

Q: How long does a water softener last?

• With proper maintenance, a good water softener can last anywhere from 10 to 20 years.

Q: Can a water softener be used for well water?

• Yes, water softeners are effective for both municipal and well water systems, though you may need additional filtration for other contaminants like iron or sulfur in well water.

Q: What type of salt should I use in my water softener?

• Most water softeners use evaporated salt or solar salt (Rock, Crystal, or Pellet salt). There is really no good, better, or best between the 3 so feel free to use whatever salt your local store has available to you.

Q: What happens if I don’t add salt to my water softener?

• Without salt, the softener will not be able to regenerate and soften the water properly, reducing its effectiveness. Salt (the brine water) is what cleans the resins inside the tank. Typically, when the systems run out of salt you will feel it when taking a shower. Easy fix, just add up to 5 bags of salt and hit the Regen button to regenerate the system that night at the scheduled time you have set. 

Q: Will a water softener affect my drinking water?

• If the water softener is installed correctly, it should not affect drinking water. However, some people choose to install a separate filter for drinking and cooking water. This will also depend on the system itself.

Q: What is a brine tank in a water softener?

• A brine tank holds the salt used to regenerate the resin bed in the water softener. It is essential for the softener to work properly.

Q: How often should I add salt to my water softener?

• You should check the salt level every month and add salt when it’s low. The frequency depends on water usage, but it typically requires refilling every 8-12 weeks.

Q: Can a water softener remove iron from water?

• Some water softeners can help reduce low levels of iron, but for high iron content, a specialized iron filter is recommended.

Q: Do water softeners waste water?

• Water softeners use water during the regeneration process, but the amount is typically small compared to the amount of water softened.

Q: Is soft water safe for plants?

• While soft water is safe for most plants, it may contain higher sodium levels, which can harm some plants over time. It’s best to water plants with unsalted water. It is why water softeners are not tapped into the irrigation piping. 

Q: Can I drink water from a water softener?

• While soft water is safe to drink, it contains higher sodium levels. If you’re on a low-sodium diet, consider using a reverse osmosis system for drinking water. This is also dependent on the system that you have installed check with the manufacturer or the company that sold it.

Q: Do I need a water softener if I have a filtration system?

• Yes, a filtration system removes impurities like chlorine, while a water softener specifically targets hard water minerals, so both can work together to improve overall water quality.

Q: What size water softener do I need for my home?

• The size depends on your household's water usage and hardness levels. A water professional can help you determine the right size based on these factors.

Q: What are the signs that my water softener needs service?

• If you notice scale buildup, soap not lathering, or salty-tasting water, it may be time for a check-up or service.

Q: Can I use potassium instead of sodium in a water softener?

• Yes, potassium chloride can be used as a salt substitute for those who prefer a low-sodium option, although it’s generally more expensive and harder to find than regular salt.

Q: Will a water softener help with water pressure?

• A water softener can improve water flow by reducing scale buildup in pipes, which can enhance water pressure over time. Most valves used for water softeners allow a high flow so water reduction after install is very rare. 

Q: How does a water softener impact my laundry?

• Soft water helps your detergent work more effectively, leading to cleaner clothes and preventing buildup on fabrics, which can prolong the life of your laundry.

Q: Can a water softener be installed outdoors?

• Water softeners are typically installed indoors (because of freezing temperatures), but outdoor installation is possible with the proper protection from weather elements. Consult a professional for the best setup.

Q: Does a water softener help with dry skin and hair?

• Yes, soft water can help reduce dryness and irritation caused by minerals in hard water, leaving skin and hair feeling smoother.

Q: How do I know if my water softener is working?

• If you notice scale buildup, reduced soap scum, and improved lathering, your softener is likely working. A water test can also confirm its effectiveness.

Q: How do I reset my water softener after a power outage?

• After a power outage, you may need to reset the time and regeneration settings on your water softener. Refer to the owner’s manual for specific instructions on how to reprogram it. If you have one of our Titanium Water systems refer to the Programming the Valve section on this website.